Is there an official rule on whether it's die Email or das Email? I've heard people use both, although more commonly the female form.
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According to the Duden, both feminine and neuter genders are possible. My personal experience is that indeed most people use die E-Mail in Germany; according to the comments, people tend to say das E-Mail in Austria and Switzerland. Note that the Duden lists the word as E-Mail, not Email (the latter being also a German word for enamel).