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For men:

Ticket wird auf Wunsch des Nutzers geschlossen.

For women?!

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If you explicitly mean a woman, then it is

Das Ticket wird auf Wunsch der Nutzerin geschlossen.

However, if you want a generic term (that applies for both) then see Takkats comment above, because writing gender-neutral expressions is a topic that is higly disputed in german. Several variants exist, but for different (mostly political) reasons, none of them will make everybody happy.

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The German language is capable of compound words.

Therefore I suggest to rephrase

Ticket wird auf Wunsch des Nutzers geschlossen.

into

Ticket wird auf Nutzerwunsch geschlossen.

It is der Wunsch now and Wunsch is not to be gendered. One may object that there still remains the "Nutzer" in that word?

Geschickt gendern suggests to replace

Benutzer –– Anwendende; Nutzende,
Nutzer –– (be-)nutzende Person; Person, die ... nutzt (sg) and Personen, die ... nutzen; Nutzung; Mitglieder; Nutzende (pl)

Therefore the slightly awkward

Ticket wird auf Nutzendenwunsch geschlossen. / Ticket wird auf Wunsch der Nutzenden geschlossen.

Easiest would of course be to avoid all of that and not to gender at all, with

Ticket wurde wunschgemäß (auf Wunsch) geschlossen.

If it is intended for Behördendeutsch:

Ticket wurde auf Antrag der ihn erstellenden Person geschlossen.

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I'm not sure, whether you want a gender-neutral approach, or just the feminine form of Nutzer.
If the latter is the case, you can use the answer of @PMF.

With issues regarding gender-neutral language, there are often 2 options:

  • Visualization of the female gender
  • Neutralisation of the gender

Regarding the first point, a construction as seen below is possible:

Das Ticket wird auf Wunsch des Nutzers/der Nutzerin geschlossen

Unfortunately, as Nutzer is in genitive case, you cannot shorten the end by using a construction like this:

Das Ticket wird auf Wunsch des/der NutzerIn (bzw. Nutzer/in) geschlossen

The genitive -s would be missing.

Regarding neutralisation, a construction as followed could be used:

1) Das Ticket wird auf Wunsch des/der Nutzenden geschlossen.
2) Das Ticket wird auf Wunsch der nutzenden Person geschlossen.

If you want to dig deeper into gender-neutral language, there is a ton of guidelines from german universities available.

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  • ... your gender complications are not my fascinations (based on a Grace Jones rhyme)
    – Ralf Joerres
    Commented Dec 2, 2018 at 22:23
  • @RalfJoerres I'm not entirely sure, what you want to express. If you want to say, that these constructions are rather clumsy, I agree. I never said one should use these, or that they are beeing used. It is just an attempt to answer the question according to the guidelines; descriptively showing OP's possibilities.
    – some_user
    Commented Dec 3, 2018 at 20:09

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